Shipping Policy
At Torquevla, we are committed to delivering your tools safely and efficiently. Please review our shipping policy below.
1. Order Processing Time
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Orders are processed within 1–5 business days after payment confirmation.
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Orders are shipped Monday through Friday, excluding public holidays.
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Orders placed on weekends or holidays will be processed the next business day.
During peak seasons or high demand periods, processing times may be slightly extended.
2. Estimated Delivery Time
After shipment, delivery typically takes 10–20 business days, depending on:
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Your destination country
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Carrier availability
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Customs clearance (for international orders)
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Local postal services
Please note that delivery times are estimates and not guaranteed.
3. Shipping Rates
We offer a flat shipping rate of $5.99 USD worldwide.
Any applicable customs duties, VAT, or import taxes are the responsibility of the customer.
4. International Shipping
Torquevla currently ships to most countries worldwide.
If your country is not supported by our logistics partners, we will notify you promptly and issue a refund if necessary.
For destination inquiries, contact:
📩 service@torquevla.com
5. Tracking Your Order
Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.
You may track your shipment using the tracking link provided in your email or through the carrier’s official tracking website.
If you do not receive tracking information within 5 business days, please contact us.
6. Changing Shipping Address
Shipping address changes are allowed before 11:00 PM (PDT) on the same day the order is placed.
After this time, your order may already be processed and shipped.
To request an address change, email:
📩 service@torquevla.com
7. Shipping to a Different Address
Yes, you may ship your order to an address different from your billing address. Please ensure all shipping details are entered correctly at checkout.
8. Delays & Customs
Delivery delays may occur due to:
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Customs inspections
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Weather conditions
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Carrier disruptions
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Public holidays
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High-volume shipping periods
Torquevla is not responsible for delays caused by customs or third-party carriers, but we will assist you in tracking and resolving shipping issues whenever possible.
9. Lost or Damaged Packages
If your package appears lost or arrives damaged:
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Contact us within 48 hours of delivery (for damaged packages)
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Provide your Order Number
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Include clear photos if applicable
We will work with the carrier to investigate and assist in resolving the issue.