Return Policy
At Torquevla, we are committed to delivering durable, reliable tools. If you are not satisfied with your purchase, please review our return policy below.
1. Order Cancellation
You may cancel your order before it has been shipped.
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If canceled before shipment, you will receive a full refund.
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Once the order has been shipped, cancellation is no longer possible.
To request cancellation, please contact us immediately at:
📩 service@torquevla.com
2. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused
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The item must be in original condition
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The item must include original packaging
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Proof of purchase (Order Number or receipt) is required
⚠️ Due to safety and quality control standards, tools that have been used, damaged due to improper handling, or altered will not be eligible for return.
Before sending any return, you must contact our customer service team to receive the correct return instructions and address.
3. Non-Returnable Items
The following items are not eligible for return:
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Custom or special-order products
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Items that show signs of use
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Items damaged due to misuse or improper installation
4. Return Shipping Fees
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If the return is due to customer reasons (e.g., change of mind), the customer is responsible for return shipping costs.
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If the return is due to our error (incorrect item, defective item, or damaged upon arrival), we will cover the return shipping cost.
We do not charge restocking fees.
5. Refunds
Once your return is received and inspected:
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You will receive an email confirmation.
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We will notify you whether your refund is approved.
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If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider — posting times may vary.
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Contact your bank.
If you still have not received your refund, please contact us at:
📩 service@torquevla.com
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide your Order Number
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Include clear photos of the issue
We will review and resolve the issue as quickly as possible.
8. Return Address
To obtain the correct return address and instructions, please contact:
Do not send items back without contacting us first, as this may delay processing.