PRIVACY NOTICE

hank you for visiting Torquevla (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and providing a safe online shopping experience. This Privacy Notice explains how we collect, use, disclose, and protect personal information when you visit our website (the “Site”) or use our services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information as described in this Privacy Notice. If you do not agree, please do not access or use the Services.

If you have questions, contact us at:
📩 service@torquevla.com

1) Information We Collect

We may collect information in the following ways:

A. Information You Provide Directly

When you browse, place an order, or contact us, you may provide:

Name
Email address
Phone number (if provided)
Shipping address and billing address
Order details (items purchased, order history)
Customer service messages and requests
Account details (if you create an account)

Payment Information: Payments are processed securely by third-party payment providers. We do not store full payment card numbers.

B. Information You Provide About Others

If you ship an order to someone else, we collect the recipient’s name and shipping information to fulfill the order.

C. Information Collected Automatically

When you use our Site, we (and our service providers) may automatically collect:

IP address
Browser type and device information
Pages viewed, clicks, time spent, and referring pages
Approximate location (based on IP)
Cookies and similar tracking technologies (see Section 5)

D. Information from Third Parties

We may receive information from:

Payment processors (payment confirmations, fraud checks)
Shipping carriers (delivery updates)
Analytics and advertising partners (performance and measurement data)
Shopify and installed apps used to operate the store

2) How We Use Your Information

We use personal information to:

Process orders and payments
Ship products and provide delivery updates
Provide customer support and respond to inquiries
Improve our Site, products, and user experience
Prevent fraud, abuse, and security risks
Send transactional messages (order confirmations, shipping updates)
Send marketing emails (if you opt in or where allowed by law)
Measure advertising and website performance (see Section 6)
Comply with legal obligations and enforce our policies

3) How We Share Your Information

We do not sell your personal information for money. We may share information with:

A. Service Providers

Third parties who perform services for us, such as:

Payment processing
Order fulfillment and shipping
Website hosting and store operations (e.g., Shopify)
Email delivery and customer support tools
Analytics and fraud prevention services

These providers may use personal information only to provide services to us.

B. Advertising & Analytics Partners

We may share limited information (such as cookie identifiers, device identifiers, or purchase events) to:

measure conversions
improve ad relevance
understand traffic and performance

C. Legal & Safety

We may disclose information if required to:

comply with laws, court orders, or legal processes
protect against fraud and unauthorized transactions
enforce our Terms and policies
protect the rights, property, and safety of Torquevla, our customers, or others

D. Business Transfers

If Torquevla is involved in a merger, acquisition, restructuring, or sale, personal information may be transferred as part of that transaction.

4) Your Choices & Rights

Depending on your location, you may have rights to:

Access the information we have about you
Correct inaccurate information
Request deletion (subject to legal requirements)
Opt out of marketing emails

To request access, correction, or deletion, email us at:
📩 service@torquevla.com

We may need to verify your identity before responding.

5) Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, tags) to:

enable core site functions (cart, checkout)
remember preferences
analyze website performance
support advertising and retargeting (where permitted)

Types of Cookies We Use

Strictly Necessary Cookies: required for the Site to function
Performance Cookies: help us understand usage and improve performance
Functionality Cookies: remember preferences and settings
Targeting Cookies: help deliver and measure relevant ads

Managing Cookies

You can manage cookies through your browser settings. Blocking cookies may affect certain Site features (such as checkout).

6) Interest-Based Advertising

Torquevla may use advertising partners (such as Google, Meta, TikTok, etc.) to show ads that may be relevant to your interests. These partners may use cookies/pixels to collect information about your activity.

You can manage ad preferences via:

your browser cookie settings
your device privacy settings
ad platform preference settings

7) Email & SMS (If Applicable)

Email

If you opt in, we may send promotional emails. You can unsubscribe anytime via the link in our emails.

SMS (If Applicable)

If you opt in to SMS, you may receive order updates or promotional messages. You can opt out anytime by following the instructions in the message or emailing service@torquevla.com.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

9) Data Retention

We retain personal information only as long as necessary to:

fulfill orders and provide Services
meet legal, tax, accounting, and compliance obligations
resolve disputes and enforce policies

When no longer needed, we delete or de-identify information where feasible.

10) International Users & Transfers

If you access the Site from outside the country where our service providers operate, your information may be transferred and processed internationally. By using the Site, you consent to such transfers where permitted by law.

11) Children’s Privacy

The Site is not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.

12) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies.

13) Updates to This Privacy Notice

We may update this Privacy Notice at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes means you accept the updated policy.