FAQ

🛒 How do I place an order?

Placing an order at Torquevla is simple:

  1. Browse our products and click “Add to Cart.”

  2. When ready, click the Cart icon at the top of the page.

  3. Review your items and click “Checkout.”

  4. Enter your shipping details and payment information.

  5. Apply a discount code (if available) and click “Complete Order.”

You will receive an order confirmation email once your purchase is successful.

If you experience any issues, contact us at:
📩 service@torquevla.com

📦 What if I receive missing or incorrect items?

If your order arrives with missing or incorrect items:

  1. Email us at service@torquevla.com

  2. Include your Order Number

  3. Attach a clear photo of the issue

We will review your case promptly and arrange a replacement at no additional cost where applicable.

✅ How do I know my order was successfully placed?

Once your order is completed, you will receive an order confirmation email containing:

  • Your Order Number

  • Order details

  • Shipping address

If you do not receive confirmation, please check your spam folder or contact us.

✏️ Can I change my order after placing it?

Order modifications or cancellations are allowed before 11:00 PM (PDT) on the same day the order was placed.

After this time, orders may already be processed and cannot be changed.

Please email:
📩 service@torquevla.com

🛍 How do I add items to my cart?

  1. Go to the product page.

  2. Select any required options (if applicable).

  3. Click “Add to Cart.”

You can adjust quantities directly in your cart before checkout.

🛒 How do I view or edit my cart?

Click the Cart icon at the top right corner of the website to:

  • Adjust quantities

  • Remove items

  • Review pricing

Changes update automatically.

🌐 What browsers are recommended?

For the best experience, we recommend:

  • Google Chrome

  • Safari

  • Firefox

  • Microsoft Edge

💳 What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

All transactions are securely processed.

💰 How do I use a discount code?

  1. Add items to your cart.

  2. Click Checkout.

  3. Enter your discount code in the “Discount Code” field.

  4. Click Apply.

Make sure the discount is reflected before completing payment.

🔁 What is your return & exchange policy?

Please refer to our Return Policy page for detailed information on returns and exchanges.

For assistance, contact:
📩 service@torquevla.com

❌ What is your cancellation policy?

Orders may be canceled before 11:00 PM (PDT) on the same day they are placed. After processing begins, cancellation may not be possible.

Contact us immediately if you need assistance.

🔒 Is ordering online secure?

Yes. Torquevla uses SSL encryption and secure payment gateways to protect your personal and financial information.

All payment data is encrypted and securely processed.

🔐 Is my personal information kept private?

Absolutely. Your information is treated as confidential and will never be sold, rented, or shared without consent, except where required by law.

For more details, please review our Privacy Policy.

📩 Still Have Questions?

Our support team is here to help.

Email us anytime at:
service@torquevla.com